Refund policy
Return or Exchange Policy:
At 01PostersStreet, your satisfaction with our products is of utmost importance. Here is our return and exchange policy:
Returns or Exchanges Allowed:
You have a 14-day window from the date of receiving your order to request a return or exchange.
Return shipping costs are the responsibility of the customer. You can use the shipping provider of your choice for the return or exchange. To be eligible for a return or exchange, the item must be in its original, unused condition. If the item is not returned in its original condition, the customer is responsible for any loss in the product's value.
Return or Exchange Process:
If you wish to request a return or exchange within 14 days of receiving your order, please follow these steps:
1. Contact us by e-mail at support@01posterstreet.com and provide details about your return or exchange request.
2. We will provide you with specific instructions on how to proceed with the return or exchange, including the appropriate shipping address.
3. Once we receive the returned item and confirm its condition, we will process the return or exchange.
Refunds or Exchanges:
If your return is approved, you'll have the option to receive a refund or exchange for a similar item. Please note that original shipping costs are non-refundable.
Customized Items:
Please be aware that customized, made-to-order, or personalized items are not eligible for return or exchange unless there is a defect in the product or an error on our part. If you receive a defective item, please contact us as soon as possible.
We hope this return or exchange policy answers any questions you may have. If you need further information or assistance, do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you in the return or exchange process.
Cancellations:
You can request the cancellation of your order at any time within the first 6 hours after placing your order. As part of our commitment to print on demand and promptly ship your products, this time window allows flexibility for adjusting your orders.
After the initial 1 hours have passed since the order was placed, unfortunately, we will not be able to accept cancellations. This is because our products are customized and specifically manufactured according to your preferences. Once the printing or shipping process has commenced, it is not possible to halt it.
How to Request a Cancellation:
To request the cancellation of your order within the 6-hour timeframe, please get in touch with us by e-mail at support@01posterstreet.com and provide the details of your order. We will be delighted to assist you in the cancellation process.
Refunds:
If you have canceled within the allowable timeframe, we will provide you with a full refund. Please be aware that refunds may take a little time to process, but we will diligently work to ensure you receive your refund in a timely manner.
Damaged or Broken Products Upon Arrival:
If you receive a product that is damaged or broken upon arrival, please contact us within the first 7 days from the date of receiving your order. Provide photos of the product and any visible damage to the packaging. We will work with you to resolve the issue as quickly as possible. This may include issuing a replacement.
Products that Do Not Match Your Order:
In the event that you receive a product that does not match your order, please get in touch with us within the first 7 days from the date of receiving your order and provide details about the error. We will make every effort to rectify the situation, either by sending the correct product.
European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We hope this policy addresses your concerns regarding damaged, broken, or mismatched products.
We are committed to ensuring your satisfaction and resolving any issues efficiently and satisfactorily. If you have further questions or require additional assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to assist you.